Which are the minimum requirements for installing/using Eyecloud Cam?
You need wi-fi and a smart phone [iOS9.0 or above, Android5.0 or above].
Last updated: September 19, 2018 14:04
How do I connect Eyecloud Cam to the internet?
Download the Eyecloud Cam app from the app store. Install and then open the app. Scan the QR code appearing on the phone display using the camera. To do so, just line up the QR code in front of the camera. The device will automatically connect to wi-fi.
Last updated: September 19, 2018 14:04
How many cameras can I use simultaneously?
No limit.
Last updated: September 19, 2018 14:04
When does Eyecloud Cam enter stand-by mode?
Eyecloud Cam sleeps with one eye open. This means that the default mode of the camera is a stand-by mode. When Eyecloud Cam detects a person, it “wakes up”, starts recording and sends smart alerts via app. After detecting an event and sending alerts, the device enters stand-by mode again for battery optimization purposes.
Last updated: September 19, 2018 14:04
Is Eyecloud Cam recording anything on stand-by?
No. On stand-by mode the camera records nothing. Eyecloud Cam is triggered when people are passing by in the monitoring range. It is only then when it starts recording.
Last updated: September 19, 2018 14:04
What's the length of a video?
The camera records 10 to 30-second videos. You can record videos anytime via Eyecloud Cam app.
Last updated: September 21, 2018 07:59
Can I adjust the recording length?
No.
Last updated: September 19, 2018 14:04
What's the range of the person detection sensor?
The camera identifies people from up to 5 meters distance.
Last updated: September 19, 2018 14:04
Will the system recognize familiar faces and not trigger recordings?
Yes, via cloud storage subscription.
Last updated: September 19, 2018 14:04
What is the cost of cloud storage?
We want to give you an affordable cloud storage option, so we’re still in the process of assessing costs. The pricing options will be announced after rolling out the cloud storage option.
Last updated: September 22, 2018 00:54
How does person detection work?
Eyecloud Cam goes along with a PIR [Pyroelectric InfraRed] sensor that measures infrared light radiating from “objects” and distinguishes humans from other non-humans [animals, environment]. When Eyecloud Cam detects a person, it records a 10-second video and stores it locally. The device also takes face snapshots and uploads them to cloud for face recognition purposes. If a person marks as “unidentified”, you will receive a smart alert. Also, you can upload photos with your folks or friends to avoid receiving ineffective alerts.
Last updated: September 19, 2018 14:04
Is Eyecloud Cam weatherproof?
Rain or shine, our device is weatherproof certified, rated IP54.
Last updated: September 19, 2018 14:04
Can I take snapshots?
Yes, you can. To take photos, use the app.
Last updated: September 19, 2018 14:04
Can I zoom in or zoom out on a person's face in the app?
Yes, you can zoom in or out.
Last updated: September 19, 2018 14:04
Can I access footage when the internet is down?
If the internet is down, the camera will work normally and store footage locally, but you will not access your data and you won’t receive notifications.
Last updated: September 19, 2018 14:04
Will a weak wi-fi signal affect the recording or person detection?
If the wi-fi doesn’t work, the camera will continue to record, but won’t be able to make face recognition and won’t send you notifications.
Last updated: September 19, 2018 14:04
Can I use the camera as a wi-fi hotspot?
No.
Last updated: September 19, 2018 14:04
Can I connect my camera to a smart TV?
No.
Last updated: September 19, 2018 14:04
Does Eyecloud Cam support geofencing?
No.
Last updated: September 26, 2018 07:10
Does Eyecloud Cam record audio?
Yes.
Last updated: September 19, 2018 14:04
Is the battery replaceable?
No, the battery is built-in. It is not removable nor replaceable.
Last updated: September 19, 2018 14:04
How long does it take for the battery to charge?
It takes 3 to 5 hours to fully charge the battery.
Last updated: September 19, 2018 14:04
How can I recharge the battery?
You can recharge the battery using a USB Type-C cable.
Last updated: September 19, 2018 14:04
How many videos can a 8GB SD Card save?
±400 10 to 30-second videos.
Last updated: September 21, 2018 07:59
Can I replace the 8GB SD Card with a bigger one?
No, you can’t.
Last updated: September 19, 2018 14:04
What are the cloud storage benefits?
While all the videos are recorded locally, Eyecloud Cam can store snapshots on the cloud, providing you with the ability of accessing your data anytime, anywhere, even if the device is out of power. We also guarantee a better cost-performance and a high level of privacy.
Last updated: September 19, 2018 14:04
How long is an event recorded?
10 seconds.
Last updated: September 19, 2018 14:04
What's the resolution of the camera?
1920x1080 (2 megapixels).
Last updated: September 19, 2018 14:04
What's included in the package?
The package comes with one Eyecloud Cam, one magnetic mount, 2 stickers, 3 mounting screws, a USB type-C cable and the user manual.
Last updated: September 19, 2018 14:04
Can I view Eyecloud Cam's recordings on my desktop?
No, you can access your data via app only.
Last updated: September 19, 2018 14:04
How hard/easy is for people to steal Eyecloud Cam?
Whenever someone tries to make an attempt on Eyecloud Cam, a video will be recorded and sent to you via smartphone app.
Last updated: September 19, 2018 14:04
How can I delete content from my library?
You can’t delete locally recorded videos.
Last updated: September 19, 2018 14:04
When sharing my camera with a friend, what are their privileges?
Friends can access Eyecloud Cam and accept invitations, but can’t add or remove other people.
Last updated: September 19, 2018 14:04
Which are the regions where Eyecloud Cam will be sold? Where do you ship?
During the Kickstarter campaign, we will ship worldwide.
Last updated: September 26, 2018 07:10
How long is the delivery time?
We will start delivering in November. It will last 2 to 4 weeks until Eyecloud Cam reaches its destination.
Last updated: September 19, 2018 14:04
Will I get my money back if Eyecloud Cam gets lost on its way or gets damaged?
You have two options: you can either contact us via [email protected] for refund or you can send the camera back and we will send you another one in return.
Last updated: September 19, 2018 14:04
How can I return and issue a refund for my order?
You can cancel your order via Kickstarter page.
Last updated: September 19, 2018 14:04
How much are the shipping costs?
The shipping is free.
Last updated: September 19, 2018 14:04
What's the return address?
Eyecloud Inc: 3300 Central Expressway, Suite B, Santa Clara, CA 95051, +14083989862
Last updated: September 19, 2018 14:04
What language do you support?
English, for now.
Last updated: September 26, 2018 07:15
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